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LiveChat

Live chat support application


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Published 05/14/2015 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

LiveChat is a website chat tool that enables agents to streamline their online customer support. The customizable chat window can be branded with your own logo and colors and implemented into multiple websites. LiveChat facilitates both active and passive chat, letting you send automatic greetings to online users inviting them to chat sessions.

Support is made easier during sessions by letting you share files, see what customers are typing before they hit send, and send pre-made responses. After a chat session customers are encouraged to grade your service and share praise on social media.

LiveChat’s agent console provides customer service reps with a visual representation of all chat, visitor, and agent activity. The tool helps to create, tag, and prioritize tickets. It also gives you a timeline of chat history with that user.

For managers, LiveChat offers detailed reporting tools showing graphs and stats on agent performance, customer satisfaction and the impact of chat on revenue. It also offers agent management features such as task creation and the ability to set working hours.

LiveChat screenshot
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What is the history and popularity of the app?

The team behind LiveChat is comprised of 60 professionals in the areas of customer support, app development and business. LiveChat has been on the market since 2002 and is currently used by over 15,000 customers.

What are the differences to other apps?

LiveChat stands out in its detailed reporting and analytics capabilities. Aside from measuring KPIs such as customer satisfaction and resolution time, LiveChat also offers a dashboard that can be displayed on big screens in your office to display real-time stats on visitors, chat sessions, tickets and agents. Additional features such as pre-chat surveys and ticket management make LiveChat more than simply a chat widget.

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How does the web app look and feel to use?

LiveChat’s interface is fun and informal, offering plenty of color and an uncluttered layout. The color-coded circles surrounding each customer’s face indicating chat priority (i.e. green, red, grey) are a handy visual tool. Furthermore, the colorful graphs, charts, and stats give an easily-digestible, visual understanding of all chat activity.

How does the registration process work?

You can sign up for a free 30 day trial of LiveChat via their website.

What does it cost to use the application?

LiveChat is offered on 5 price plans - Starter: $16; Regular: $30; Team: $33; Enterprise: $50; Enterprise Plus: $149.

Who would you recommend the application to?

LiveChat is a recommendable chat solution for any website or eCommerce business in any industry looking for more than just a branded chat window. The solution is suited to startups and small businesses, as much as it is to larger companies.

The built-in ticketing system, reporting and agent management tools make LiveChat a good collaboration and performance management option for teams of support agents and their managers.

  • Chat tool customization
  • Chat invitations
  • File sharing
  • Customer chat history
  • Ticketing system
  • Reporting
  • Chat activity dashboard


LiveChat video

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LiveChat pricing

Cheapest plan (per month) : $16.00
Most expensive plan (per month) : $149.00

Mobile versions

Iphone app

Iphone app

Android app

Android app

Ipad app

Ipad app

Languages

English

English

Spanish

Spanish

French

French

Portuguese

Portuguese

Chinese

Chinese

LiveChat on Twitter

LiveChat on Facebook

Link to app information

Company blog